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Before you call

Keep your loan ID or registered mobile number handy — it shortens every conversation.

Complaints

Support handles questions about applications, verification, disbursal and repayment. If something has gone wrong and support has not resolved it, use the grievance route instead — it carries defined owners and response times.

When to call, and when to write

Call for anything time-sensitive: a disbursal that has not arrived, a payment you cannot complete, or a due date you are about to miss. Write instead when you need a record — a dispute over charges, a correction to your data, or anything you may escalate later — because email gives you a timestamped trail.

What we will never ask you for

No employee will ever ask for your OTP, UPI PIN, card number, CVV or account password, and we never collect repayment in cash or into a personal account. Anyone who does is attempting fraud, whatever number they call from. Hang up, and reach us yourself through the email address on this page rather than through anything the caller gives you.

کاغذی کارروائی کے بغیر قرض

No documentation, disbursal to your own bank account, and every charge disclosed in your Key Fact Statement before you accept.